Customer Testimonials
Cora was absolutely wonderful!! She promptly returned all my calls and text messages. She was so friendly, and made everything easy and such a smooth process. Stephen was very helpful to answer any further questions.
Friendly service advisor, great waiting area. All was very good. Only complaint was $30 cost to open glove box, remove and replace cabin filter. Maybe 2-3 minute job. I appreciate that you need to make a profit but had I declined they would have charged 0. My other vehicle is a Toyota and Maplewood Toyota doesn’t charge labor for that. Overall a great experience and video of inspection an unexpected bonus.
Jeremy helped my sister in her shopping for a new vehicle. I would recommend him to anyone. He did a great job! Thank you again!
James Glomstad , your service advisor, is always so helpful and kind. For the past three years he has helped me keep up to date with my care maintenance. He explains his suggestions very carefully. He is an excellent additions to your dealership.
I worked with two sales staff, Jeremy and Viann, both of whom were patient, positive, personable and trustworthy. I visited 3 other dealerships the same day and chose yours, in part, because of the welcoming atmosphere, skill and thoroughness of your staff, and transparency in the process.
They got my Android Auto up and running. I loved the car video too. Everything done well. Johanna did a great job with Android auto. Showed the problem also.
We have always had excellent service and the added video by the mechanic as he does his walk-through is very helpful. We are now going to bring our Hyundai here for service, also. Jim Glomstad was our Service Advisor and was great as usual.
I liked the idea of the video-you can go home with the knowledge that everything has been checked. This just shows how much you value your customers and the attitude of all is a very encouragement to continue coming a letting you take care of my needs
We had a great experience buying and trading in our 2016 Chevy we got a great deal and love the new car. We brought it back to get a couple of add one and got a loaner car for the day.
The dealership had the tires I needed when I was in a pinch, was able to get me in right away, and provided me with a loaner car. I was also able to take advantage of a great tire promotion. James has always been great at solving my problem, and is very accommodating in the process. Communication is excellent.
On time and finished in the time frame promised. Explained everything in detail including prices. Even drove my car out of the bay for me.
Friendly and no hassel check in and were ahead of schedule. Kept me informed of minor extra work that needed to be done as well as cost.
I was so pleased with my recent visit to your dealership! James Glomstad was very polite, nice and honest! I had forgotten about the oil changes I was given during the purchase of my vehicle, I paid for my previous one. I enjoyed the video from the service department, great idea! All in all a great experience!
The only Mazda dealership I will go to. I first came to this dealership in 2019 for my first CX5 lease - process was pain free, enjoyable, and everyone who works here is friendly and pleasant. I ended up returning earlier than expected after I was carjacked in February 2021. Had no idea what to expect regarding paying off my lease, how much more a new lease payment may be, when I could get a new car, etc. Gave Jim a call after all this happened and he went above and beyond. He was able to talk me through how insurance worked, ...
Always great,timely and reasonably priced service. The tech’s keep you posted on the status of the work and if any additional work is recommended.
I have purchased my last 3 vehicles through Bret Juedes and his outstanding team at Walser Polar Mazda and could not be more satisfied with the customer service I have received! I have highly recommended them to others.
Macy and Matt prepared everything ahead of my arrivals to inspect then take posession of the vehicle. I've never experienced such a smooth transition. Macy and Matt took the time to familiarize me with the vehicle so I was comfortable driving it off the lot. Both followed up to make sure all contained to be to my satisfaction.
I have always been treated well when I bring my vehicle into the service department. They always keep me informed as to what is going on and the cost of the service I am receiving.
Was there for a 15 k miles maintenance. They provided a video of my vehicle when they did various checks, which was cool. Complimentary car wash. Like most dealerships, the cost might be slightly above average, but they provide friendly, quality service.
seamless experience , could not get a better deal, love the new videos, The service representative was courteous and helpful. I will continue to bring my car there for any further service and repair.
Very quick and pleasant service team. I loved the video that was provided on the needs of my car. It will be helpful when I replace the parts they suggested.
They provide a video overview of checks they make on the vehicle, which is pretty cool. Also, the service was completed in a very timely fashion.
The Walser Polar Mazda is a five star dealership. The staff is friendly and knowledgeable, the dealership is clean and comfortable with great service, always.
I don't normally like the service departments at dealerships. Walser Mazda is an exception. These folks are professional and personal. They don't like to keep you waiting, and are apologetic if they have to. They do a good job with your car. They explain what is wrong and don't recommend services you don't need. I'm very happy with their service.
I was overwhelmed when I got the video of them doing the service on my car. Excellent!!! I also needed help on how to get the navigation off my phone,and Johanna Lear was very helpful!!!
World class service at fair prices is what you get at Walzer Polar Mazda. They will never recommend something not needed. Truly refreshing experience, thanks!
It was my second time to avail a free car maintenance service of my Mazda CX5 yesterday. I got a very great satisfaction to the service team. The excellent wash made my care more shiny and beautiful. The waiting area is so comfortable, I enjoyed drinking the complimentary coffee and bite snacks while waiting. Thank you Mazda.
We had such an amazing experience at Walser Polar Mazda! Bill Urbank was amazing to work with from start to finish! Professional, hard working and funny! We love our new CX-30 Preferred AWD lease and we got exactly what we needed and wanted for our trade in. We are excited to go back to this awesome dealership to get service done and see Bill!
Always a nice welcome at The Service area. They are very attentive and explain well what are the steps. Don’t go over price initially communicated without talking to customer... and we Love the video!
Love my vehicle and overall experience with Walser Polar Mazda that I sent my daughter over to buy a car. Great General Manager. Sales and Service Team!
This dealership is top notch. I you are looking for a new vehicle or need some service work done on your mazda. This is your one stop. I was treated by all the staff like I mattered. Thank you Jennifer P. For the excellant service.
The service person was friend and helpful. The estimate was accurate. The price seemed fair. The car was ready when they said it would be ready. They washed the car.
I’ve been very happy with the service I receive from Polar. The service people are friendly and helpful. They explain what they’re going to do and why. I never feel like they’re trying to pull one over on me which has happened at other service shops. I’ve only had one problem in all the years I’ve gone there and that was many years ago. Even then, I can’t say they didn’t try to resolve the problem. Very happy with Polar Mazda.
Jennifer was paitent with me the whole way through. They car buying process has changed a lot since my last vehicle purchased. I love my new car.
Tom in service is the best, I trust him. You’re lucky to have him. I have our service work done there because of tom! Personally, I’d like to see closed captions used on the tv. I don’t care to watch/listen to something someone else thinks I should want to see. I sat as far away as possible. I prefer quiet myself.
I appreciated having the service team listen to and address my questions. It was also great to see the video of the service check in progress.
The service team, specifically James and Tom, are always helpful and friendly. The service here is worth the 40 mile one-way drive I make to bring my vehicle in for routine maintenance. The videos are fun as well, allowing me to see more of my car than I typically would.
Everyone was very helpful, especially my representative Carrie. She didn't pressure me into buying & was very patient. I'm really happy with my purchase, love my CX-9!
Great service from James. Always responsive and helpful. I like the new video that they are providing to give a look at what they are looking at
Loved the video of the multi-point check. I liked driving into the service area that is weather protected. Very courteous service check-in and check-out.
Terrific customer service! Fast, friendly and far-exceeded expectations! I was thrilled with how easy the process was and the careful attention to detail throughout.
Matt, James and Tom are always very accommodating and listen to my needs. I love the video of my car being worked on, it's easier to see what my vehicle will need in the future. Thanks everyone!
Very thorough explanation of what needed to be done on my car. I appreciated having use of a loaner car and the car was done when promised.
Everyone was such a joy to work with, and Management gets in the trenches with the staff. Shows great leadership for everyone! Highly recommend doing business here.
Had an awesome and wonderfully smooth experience with James getting my CX-5 shaped up and tip-top! Love this group and the high level of professionalism and great work!
Excellent and prompt service rendered. The maintenance services due were explain to me in detail and questions about a concern that arose a few minutes prior to the service were addressed
I always appreciate the friendliness and cleanliness of this dealership. Things run smoothly. The waiting area is pleasant. I believe I get honest & professional treatment and workmanship here. I have recommended Walser Polar Mazda to friends. I also appreciate the complimentary carwash!
Absolutely love the professionalism, courtesy and friendliness of the dealership’s management and Frontline staff. Such great people all around who genuinely care to ensure that I had a great experience!
Really like the video of the inspection of my car. The only improvement would be to indicate any possible issues in the written/ computer records also. There is something that will be checked again, but only recorded in the video and text exchange with advisor.
Viann, Johanna,Bret worked hard to make sure I was able to get my new vehicle at best price during stressful time for me. Thanks
Service is always fantastic! Every time I visit, the professionalism is spot on. I keep returning because Im impressed each time. Glad to be a customer.
Jeremy Woerner was our salesman and he was very friendly and informative. He made the process easy and less stressful. Ann Davis was also very helpful at a previous visit.
I was amazed by how quickly I was able to get an appointment for my car! The service was excellent and I appreciate the video report showing me exactly what was done with my car. The waiting area was "covid safe" and I felt comfortable staying there while my car was being worked on. The staff kept me informed of the progress and explained the charges to me when it was completed. It was another very positive experience for me with Walzer Mazda.
Helpful and accommodating staff. Love the video to show me any repairs needed. Appreciate an appointment soon to do the repairs, and the courtesy rental.
No high pressure sales at all. HIGHLY RECOMMEND! Best car buying experience I’ve ever had. You could genuinely tell everyone who worked there, really loved their jobs.
Great service. Jennifer made sure I got the Madza 6 I wanted, and happily showed me how to use everything. I love my new Mazda 6, thank you for bending over backwards to please me.
Wonderful customer service. They always go above and beyond at the dealership. Every employee is friendly and genuinely cares about their customers experience. Highly recommend.
Great people to work with. Bill went out of his way to help, and is a great sales person who took the time to get me a great deal on a beautiful CX-5. Thanks to all who were involved in this transaction.
I am always greated politely and friendly, and most times by first name. Which means a lot to me. It tells me 2 things, you appreciate your employees, as they stay there long term, and you appreciate your customers as they keep coming back.
I highly recommend Walser Mazda. They always excede our expectations. I had a previously unresolved issue. The service consultants and service techs found the issue, resolved the problem, and sent me on my way.
The service and attitude of the people at Walser Polar is as good as we experience at the BMW and Mercedes dealerships Friendly customer oriented people in a nice building. When a question or problem arises, a quick effective solution is found.
Tim was great. Took extensive time to explain EVERYTHING to us and no pressure, even when we left for a few hours to check other dealers. Nothing compared with the deal we got there, but most of all, it was a pleasure dealing with Tim who explained all the differences between models, factory warranty vs. extended warranty and much more. Even after the sale, he practically insisted upon helping us get my son's phone Bluetooth synched with the car, so he could make hands-free calls safely. A really great guy and a credit to their dealerships. I couldn't ...
Great customer service. Service department very professional and courteous. Waited for my car (oil change) and was offered coffee while I waited. Everyone is very friendly.
Viann was a pleasure to work with. She was very kind and relatable and she presented us with many different options while answering all of our questions. We would definitely return to work with her again.
I always receive excellent care from Walser Polar Mazda. I am treated with respect and they go out of their way to make me feel like a valued customer. I needed a loaner car at the last minute, and there was no problem. The loaner was a beautiful new car! I purchased the life long warranty when I bought my car because I knew I would be treated well.
We have bought our last several vehicles from Walser Polar Mazda. The Service Dept. is one of the main reasons why. I am always treated with friendliness, courtesy, and respect. Also, I am absolutely confident in the extent and quality of work done on my car. Thanks, especially, to Tom Nelson for his consistently high level of knowledge and service.
Right from the get-go, when I walked in unannounced, my car buying experience at Walser Polar Mazda was a total pleasure. Whether test-driving the new CX-5, negotiating my trade-in, or coming to a final agreement, Customer Specialist Jim Nekola and General Manager Bret Juedes were helpful, informative and positively princely. It didn’t hurt that I had the opposite experience just down the highway at the Honda and Toyota dealerships. Or that Mazda placed number one in performance, value and reliability in Car & Driver and Forbes’ recent ratings. I’d recommend a Mazda from Walser to anyone. —Eric Utne, ...
I was very impressed with the care and detailed video. I haven't seen a detailed video going over other things to consider for our vehicle.
We had a great experience at Mazda. Test drove two brand-new vehicles and were able to walk out that night with the one we wanted. 0% financing and the free remote start install were also great add-ons. Would definitely recommend.
We purchase a new Mazda MX5 on September 15th 2020. This was the best experience I have ever had purchasing a car. This dealership was spotless insde and outside building. Our salesman was was so knowledgeable we were there less than 4 hours start to finish. I would highly reccomed this dealership. Very professional staff. We were able to purchase all accessories we wanted from parts department and had everything in stock.
I had a wonderful buying experience at Walter Polar Mazda. My CX 30 is a great car and I would recommended it to anyone who wants a small SUV.
I went in needing exactly what I wanted after hours if online research. When I saw the vehicle it was pristine and drove beautifully. Jeremy my salesperson was excellent. He was an all around nice person. I felt no pressure into buying anything extra. I will definitely recommend him to anyone I know in need of a vehicle.
Both Brennan and Bret made sure to be extremely helpful without high pressure sales pitch. Allowed me a 24 hour test drive which really lets you get a better idea of how the CX5 drives. Tim was very helpful with suggestions that in the past I may not have considered. Very happy with my new vehicle!
My experience purchasing a Mazda 6 from the dealership was second to none. I tried purchasing a Mazda through an online company and spent two weeks and multiple chats and conversations trying to trade my car in with no avail after two weeks and the promise they were "working on it". Brennan reached out to me after a single inquiry and within two days I traded my old car in and had my new Mazda 6 sitting in my driveway. Absolutely phenomenal experience! Thank you especially to Brennan for all of your hard work and dedication and customer focused service. ...
This was my third experience buying a car from a dealership. My first two times were horrid and I swore I would never bother with a dealership again. But once I discovered Walser, my mind was changed. Hands down, they have the best prices of any dealership and are upfront and honest with you. Macy and Bill are the most awesome sales people, and Bret is the coolest manager ever. Highly recommend them.
Outstanding customer service provided. Car was pulled up front ready to test drive before I showed up for my appointment. Leasing process was easy and fun. This dealership is also very clean and operating with the utmost caution and respect for the seriousness of Covid pandemic. I highly recommend this dealership to anyone looking for a new or used vehicle.
Had a very positive used car buying experience with Tim. In this time of COVID-19, he made the experience easy by bringing the vehicle to me both for test driving and after purchase. Very professional and helpful!
I found the vehicle online, it matched my expectations. Zendria Hart was open and honest about pricing and had definitely done her homework when it came to my needs and wants versus my budget. She was great to work with and if this car doesnt last my 11 years like my last one did I would buy from her again. Up to code with covid protection and the actual happy relationship between coworkers is a great thing to see.
Tim was so great to work with. We had a great time and he is very knowledgeable. He managed to get the car I wanted, even though it was located in Burnsville. Love my new car!
I bought CX-3 touring and I love it! Best buying experience. Jeremy was good salesperson. Great customer service! The showroom is clean. I would recommend to my friends.
Salesperson, Zendria Hart, was pleasant, competent and efficient. The showroom was new, Covid sanitized and comfortable. Test drove the CX3 and decided to purchase the car! Great shopping experience!
Was in and out in an hour. Jennifer was great salesperson. Understood what I needed and very knowledgeable. Didn’t feel pressured. Would work with her again.
The purchase was great, but the paperwork is not done yet. Appears my purchase agreement was not faxed to my credit union. I still don't know if it was.
The Walser staff were Covid-19 compliant. That I liked, as were my son and I. We bought a used Mazda6 so were obviously satisfied. Our rep was excellent. I cannot imagine buying a used car on-line.
Very clean! Staff made sure everyone was safe. Very happy and will go back. I love my new SUV and I got a fair price
I bought a Mazda 2 right after my divorce 4 yrs ago. I had a really good experience, so thought why not go back? (Even though I now live in 22 miles away.) Jim Nekola carefully figured out what was in stock that was appropriate to my needs, and had 2 cars ready for me. to look at. His love and knowledge of cars showed, and he was easy to talk to. Before I knew it, I was buying a car and he was easy to work with in getting that done. In fact, all of the staff seemed friendly and helpful. I've ...
Jennifer P., Bill U.,Johanna L., Brett B. and GM Bret J. were all great to work with. They were all cordial, they listened and allowed me 'space' to make my decision. Even when spoken to about the Walser extended warranty in a couple of different ways, it was done in a respectful manner. Brett J. you have a great team!!
We've dealt with Walser Mazda for car buying and also servicing needs for many years now. Each time, the staff has been excellent and the pricing is fair in our opinion. Walser operates with a no-haggle best pricing policy on the trade and the purchase. It makes the entire car buying process seem easy and straightforward. When we need a new vehicle- Walser Polar Mazda is where we go. The sales department is stellar and the service department is top notch. Great dealership overall!!!
Every employee we came in contact with was awesome. They knew their business, were very friendly and worked hard to ensure our next car fit our family perfectly.
Do to the unusual times I was lucky to basically deal with the GM Bret Juedes for the sales process. I would be happy to have him as my neighbor! He was a true pro, very professional and totally transparent. I look forward to continuing the relationship in the years to come. In your in the market for a new/used this is a good place to stop by in your buying process.
Tim was my contact. He was very knowledgeable and friendly. He answered all my questions I had and made it very easy to buy the CX-5 I wanted. Would buy from this dealer again.
Jennifer was my sales rep. She is a fun, easygoing , knowledgeable, patient rep. I’ve driven Mazda’s for a long time. She was so helpful in my decision to purchase a Mazda CX-3 .
Excellent service! I came to Walser to purchase a new vehicle, every step of the process was smooth and exceptional. I am extremely pleased my with CX-5 and love driving it! Thank you so much!
Pleasant buying process. Courteous personnel who were all respectful of our time and safety during this pandemic. Probably the least stressful car buying process we have ever witnessed.
Tim McPherson helped us with our purchase. He was professional, patient, knowledgeable, courteous, he also have a great sense of humor. It took us a few days to find the right CX5 and Walser Mazda brought vehicles we asked from other lots so we can test drive. Polar Mazda, Burnsville and Hopkins great team work!. The facilities were amazingly cleaned, spacious and the good coffee was a plus. My previous vehicle I purchased with Walser also, 8 years ago and I received a fair trade in value for it. Thank you for the awesome service!
Jennifer at Polar Mazda took the time to get me the information I wanted on a used car within minutes of me sending an email. Everything was done over the phone or email which made buying a car with 2 young kids so much easier and a whole lot less stress than going to the dealership and trying to keep kids entertained. Thank you everybody who helped get me into a reliable car again delivered to my home and took a lot of stress out of the buying process. We will be back again when we are in search for a ...
From looking at a variety of used cars, interacting with sales staff, communicating with Tim McPherson via text (instantaneously responsive), to test driving and examining cars, to finalizing a trade-in/purchase, everything was top notch. Visited several other dealerships that didn't compare, especially due to Covid-19 shutdown. The Walser folks clearly had a protocol, and were consumately professional throughout. Couldn't be happier. Highly recommend them and would buy from them again.
Bill is the man! If you are looking for a fun and caring person who is up front and honest, ask for Bill. Had an amazing experience and left with my dream car!!
Walser Polar Mazda was not on my radar at first, but they had the exact Pre Owned Mazda CX5 I was looking for. Dealers can be hit or miss and much to my delight, Walser Polar Mazda was terrific. No pressure, very likeable staff, very helpful. Our sales consultant was one of the best I’ve encountered. His name was Bill Urbank and he did a phenomenal job connecting with us and went above and beyond in answering our questions and was patient. Based on my first experience with Walser Polar Mazda, we highly recommend Bill and the team.
I spoke with Steven a few times prior to returning my lease. He listened, understood my needs and had affordable options available to me when I came in to shop. I was introduced to our salesman Tim. Tim was pleasant, efficient and informative. I found I gently used Jeep that I love and we had many shared laughs throughout our buying experience. Our shopping experience was topped off by the GM, Brett. Lovely experience all the way around. Thank you, Mazda team.
