Customer Testimonials
I’ve had nothing but good experiences since buying my new Mazda from Walser Polar Mazda in 2020. The staff is friendly and knowledgeable, from sales to service, and they have always taken the time to listen and resolve any issues I’ve had with my new car, no matter how small. I’ll keep using them even after the warranty runs out!
Service was great, Contact person very nice, informative. Loved the video message going over the car, had not seen that before. I think it's a great idea, getting the Customer more involved. Helped me make the decision to change the air filter.
Once again excellent service and professionalism. All I can say are good things about and dealerships and the wonderful people that work there!
I normally don't like dealerships. I would have to say this time was different. Smooth process. Went very quickly. I was actually surprised how fast it went.
I drove there after my tire pressure light went on. After determining one tire was 7 pounds low, Tom said it should be looked at. A screw was found in the tire and it was repaired. Good call.
I loved the video report showing the inspection of my car. It made it so easy to understand!
Service was done promptly and accurately. Service staff were friendly and made sure that everything was completed as promised.
Very good overall experience. My sales guy Bill Urbank spend a lot of time with me explaining all the documents involved with my lease agreement. Also he showed me all the features of the vehicle which was very helpful because cars have changed a lot since my last purchase which was in 2013. Bill also told me to feel free to come back if I need any additional help with the many settings that can be made to personalize the vehicle.
The service is excellent and the staff is amazing. When I came in with my dog, many of them remembered us. One person even remembered that I bought a car from______(I can’t come up with her name at the moment) but the service rep did! Plus, two ppl remembered my dog’s name and those who were t busy gave her a pet. Such a friendly place with expert service. So glad I bought my Mazda from them!
I had a fantastic experience at Walser Polar Mazda. They were extremely helpful and not pushy at all. They helped me buy an awesome SUV that I am extremely satisfied with. I would highly recommend going to a Walser dealership in general. They have now created a customer for life with me!
As always a very good service experience. And I like the video review of the service checks.
great service, nice people. Very nice service people. They even washed my car for me. This keep saying write in this box, beside everything was great and awsome what else you wanrt me to write?
Best dealership I have ever used in all my years of purchasing a vehicle. 5 stars in my book. Recommend them to everyone. Thanks Again
Very efficient, knew exactly what I needed. No hassle. Very friendly. Not too long of a wait. Could use better snacks. All in all a good experience.
Great, very friendly and helpful service. Felt comfortable. Location has service besides sale as well that did a great job meeting our needs in a timely manner.
Bill and Mustapha made buying my new 2021 Mazda 3 Turbo a fantastic experience. Both were extremely helpful, friendly, and responsive to my questions. I highly recommend Walser Polar Mazda!
Like the service including vehicle service video. Should change policy to tie pre-purchased oil changes to the customer instead of to the car.
Great experience! I worked with Mustapha and Bill and it was great! Love my new CX5.
Always courteous and fast. Love the inspection video. We'll be back.
brought my SUV in for a service. fantastic service and vehicle was ready way earlier than anticipated. The text videos informing me of the infection were a neat touch
Incredibly helpful. Extremely friendly. Very knowledgeable. Everything I want in a service. I drive a distance for this service and find that it is worth it to do so.
The bottom line. They take care of you down to the smallest detail. Fast and complete service. Always pleasant to work with. Thank you for making buying and servicing my car so easy!
Rob Detailed all the features of the car under consideration, transparent with all the information. Arranged to repair a few items and followed up on progress.
Everyone I met is so respectful, and knows what they are doing! I appreciate the great customer service. I was recommended to Walser Polar Mazda, and would definitely recommend your dealership to others!
The staff is professional, the facility is clean, and I love the video recording of my vehicle’s inspection and work current work performed. The video let’s me know the current condition of items and items that may also need service in the future.
Bill Urbank was great to work with and provided excellent customer service. We will continue to buy from him and encourage friends and family to buy from him as well.
Friendly staff, got my vehicle in and out in a very efficient manner. Reasonably priced and honest about how soon recommended repairs will be needed
Consistently friendly, competent, and effective service. I always leave feeling the the work was done in the best interest of my vehicle and me. There's a reason we've been going here for years.
Stacey Brit is excellent! Very nice to work with and very friendly, helpful, and courteous. service work went fast and they were able to get me in and started even before my appointment time! of course that depends on their current work load, but it can happen 🙂
We purchased our vehicle during the pandemic and the transaction went very smoothly. Since then we've used the device department and they were great
The service agents are always helpful and friendly and solve any problems. My check engine light had come on, probably due to the gas cap coming off. They were helpful as I was driving and checked everything when I brought my CX5 in. Thank you
The dealership is very nice and clean. The staff was friendly and accommodating. The SUV I bought is absolutely beautiful and I felt like I was given a fair deal. The salesperson was very helpful and patient with us.
The staff was friendly and courteous. They said what they do and they do what they said. Nice atmosphere and clean waiting area. Thanks for the great service!
Very clean, excellent customer service and all employees are kind and courteous. Oil change was done with care and was quick and easy! We will be happy to return
Very courteous and accomodating. Vehicle was very clean when picked up because they ran it through the car wash. Good advice on future maintenance for the vehicle
Very courteous staff. I had my car serviced and the video they did was very in-depth in comparison to another dealership I have been to. They were honest with their pricing and there wasn’t a long wait. I will definitely be back.
The staff at Walser Polar Mazda is top notch! They are knowledgeable and friendly. I have even recommended family to this location and they go above and beyond.
Salesman was friendly and knowledgeable. The test drive of the vehicle went well. Except for my last name initially being incorrect on the credit application the overall buying experience was good.
Polar exceeded all my expectations! Johanna, Zen and everyone else I met treated me like an old friend, but smoothly and capably delivered my beautiful new CX-30.
Very attentive and helpful. Spent additional time trying to fix an issue that ultimately was not fixable. Apparently the owners manual and description of the functions of the stereo system are not accurate.
I was completely satisfied with the service to my vehicle, friendly and courteous as well. I will continue to bring my vehicle there for any service.
Walser Polar Mazda is a great place to have car service done. I have gone there for years and never had a disappointing experience. They are professional and friendly. The waiting area is comfortable, clean and attractive. My car still runs like new and it has over 100,000 miles on it. Give them a try.
Transparency throughout the dealership from beginning to end. Service department was excellent and love the results in the end with the technician point of view showing inspections of the service and the completion of the service work.
If you can maintain this level of care you will be the number one Mazda dealer ever. Very satisfied
They are efficient, courteous, and fully explained what they did and why.
Working with everyone at Walser Polar Mazda is always a great experience. Great service. Knowledgeable sales staff. The video of all the nooks and crannies of my car from the service appointment was very cool.
Great service, as always! I have confidence in James Glomstadt. He is very knowledgeable over a wide range of issues. He is willing to make that extra effort to get to the bottom of problems.
The videos are incredible! I feel like I’m in an operating theater, after the fact. Tom Nelson does a thorough, professional job. Oil change and inspection done very promptly.
An incredible experience, excellent customer service, honesty, and professionalism. Bill helped me with the entire process in my Mazda CX-30 lease. Thank you Bill for being a great person. At the same time very happy to meet Bret a very kind and friendly General Mananger. Walzer Polar Mazda 100% Recommended.
Great service, love the new video feedback from the service department. Sent the video to some of my friends who are not car guys, and they loved it also. I think all dealers like Honda Toyota and Subaru should do this
Fast friendly and efficient! Everyone was very nice and my oil change and tuneup were done quickly! I am excited to come back to look at my next Mazda!!
Prompt and professional service! Tom always greets us with a smile and keeps us updated on the progress of service. Video of work completed is a nice addition.
Excellent, timely and professional service Got my car in for service promptly at the scheduled time and the video review they sent was impressive It takes a bit to impress me - and they did it Highly recommend
Great service, they always treat me like I matter! I appreciate that I'm always informed, the continuity of my service advisor is super great!
This is the fourth car we've purchased from this dealership in six years. We've had a great experience each time. This particular sale was excellent. Viann and Johanna were a great tag-team.
excellent experience as usual. great waiting area where I can work, and love the video that was sent with details on the sork to the car
I recently purchased a new Mazda CX-5 from Walser Polar Mazda and I must say the buying experience was quite positive. Walser's business model has one person take the customer through the entire sales process from initial test drive to closing the sale and predelivery. No handing the customer off to a sales manager or finance person. Furthermore, the sales person, Viann Kelly, was knowledgeable in all aspects of the sale and not at all pushy. All in all, a great experience and I will recommend Walser Polar Mazda to others.
Jim and Macy were excellent to work with. Smooth, easy transaction with limited trips to the dealership. I wouldn't hesitate to return to Walser Polar Mazda for my future vehicle needs.
Friendly employees and clean dealership. Keep you informed what is happening and how long it is going to take. Easy to make appointment and choice of time.
Cora was absolutely wonderful!! She promptly returned all my calls and text messages. She was so friendly, and made everything easy and such a smooth process. Stephen was very helpful to answer any further questions.
Friendly service advisor, great waiting area. All was very good. Only complaint was $30 cost to open glove box, remove and replace cabin filter. Maybe 2-3 minute job. I appreciate that you need to make a profit but had I declined they would have charged 0. My other vehicle is a Toyota and Maplewood Toyota doesn’t charge labor for that. Overall a great experience and video of inspection an unexpected bonus.
Jeremy helped my sister in her shopping for a new vehicle. I would recommend him to anyone. He did a great job! Thank you again!
James Glomstad , your service advisor, is always so helpful and kind. For the past three years he has helped me keep up to date with my care maintenance. He explains his suggestions very carefully. He is an excellent additions to your dealership.
I worked with two sales staff, Jeremy and Viann, both of whom were patient, positive, personable and trustworthy. I visited 3 other dealerships the same day and chose yours, in part, because of the welcoming atmosphere, skill and thoroughness of your staff, and transparency in the process.
They got my Android Auto up and running. I loved the car video too. Everything done well. Johanna did a great job with Android auto. Showed the problem also.
We have always had excellent service and the added video by the mechanic as he does his walk-through is very helpful. We are now going to bring our Hyundai here for service, also. Jim Glomstad was our Service Advisor and was great as usual.
I liked the idea of the video-you can go home with the knowledge that everything has been checked. This just shows how much you value your customers and the attitude of all is a very encouragement to continue coming a letting you take care of my needs
We had a great experience buying and trading in our 2016 Chevy we got a great deal and love the new car. We brought it back to get a couple of add one and got a loaner car for the day.
The dealership had the tires I needed when I was in a pinch, was able to get me in right away, and provided me with a loaner car. I was also able to take advantage of a great tire promotion. James has always been great at solving my problem, and is very accommodating in the process. Communication is excellent.
On time and finished in the time frame promised. Explained everything in detail including prices. Even drove my car out of the bay for me.
Friendly and no hassel check in and were ahead of schedule. Kept me informed of minor extra work that needed to be done as well as cost.
I was so pleased with my recent visit to your dealership! James Glomstad was very polite, nice and honest! I had forgotten about the oil changes I was given during the purchase of my vehicle, I paid for my previous one. I enjoyed the video from the service department, great idea! All in all a great experience!
The only Mazda dealership I will go to. I first came to this dealership in 2019 for my first CX5 lease - process was pain free, enjoyable, and everyone who works here is friendly and pleasant. I ended up returning earlier than expected after I was carjacked in February 2021. Had no idea what to expect regarding paying off my lease, how much more a new lease payment may be, when I could get a new car, etc. Gave Jim a call after all this happened and he went above and beyond. He was able to talk me through how insurance worked, ...
Always great,timely and reasonably priced service. The tech’s keep you posted on the status of the work and if any additional work is recommended.
I have purchased my last 3 vehicles through Bret Juedes and his outstanding team at Walser Polar Mazda and could not be more satisfied with the customer service I have received! I have highly recommended them to others.
Macy and Matt prepared everything ahead of my arrivals to inspect then take posession of the vehicle. I've never experienced such a smooth transition. Macy and Matt took the time to familiarize me with the vehicle so I was comfortable driving it off the lot. Both followed up to make sure all contained to be to my satisfaction.
I have always been treated well when I bring my vehicle into the service department. They always keep me informed as to what is going on and the cost of the service I am receiving.
Was there for a 15 k miles maintenance. They provided a video of my vehicle when they did various checks, which was cool. Complimentary car wash. Like most dealerships, the cost might be slightly above average, but they provide friendly, quality service.
seamless experience , could not get a better deal, love the new videos, The service representative was courteous and helpful. I will continue to bring my car there for any further service and repair.
Very quick and pleasant service team. I loved the video that was provided on the needs of my car. It will be helpful when I replace the parts they suggested.
They provide a video overview of checks they make on the vehicle, which is pretty cool. Also, the service was completed in a very timely fashion.
The Walser Polar Mazda is a five star dealership. The staff is friendly and knowledgeable, the dealership is clean and comfortable with great service, always.
I don't normally like the service departments at dealerships. Walser Mazda is an exception. These folks are professional and personal. They don't like to keep you waiting, and are apologetic if they have to. They do a good job with your car. They explain what is wrong and don't recommend services you don't need. I'm very happy with their service.
I was overwhelmed when I got the video of them doing the service on my car. Excellent!!! I also needed help on how to get the navigation off my phone,and Johanna Lear was very helpful!!!
World class service at fair prices is what you get at Walzer Polar Mazda. They will never recommend something not needed. Truly refreshing experience, thanks!
It was my second time to avail a free car maintenance service of my Mazda CX5 yesterday. I got a very great satisfaction to the service team. The excellent wash made my care more shiny and beautiful. The waiting area is so comfortable, I enjoyed drinking the complimentary coffee and bite snacks while waiting. Thank you Mazda.
We had such an amazing experience at Walser Polar Mazda! Bill Urbank was amazing to work with from start to finish! Professional, hard working and funny! We love our new CX-30 Preferred AWD lease and we got exactly what we needed and wanted for our trade in. We are excited to go back to this awesome dealership to get service done and see Bill!
Always a nice welcome at The Service area. They are very attentive and explain well what are the steps. Don’t go over price initially communicated without talking to customer... and we Love the video!
Love my vehicle and overall experience with Walser Polar Mazda that I sent my daughter over to buy a car. Great General Manager. Sales and Service Team!
This dealership is top notch. I you are looking for a new vehicle or need some service work done on your mazda. This is your one stop. I was treated by all the staff like I mattered. Thank you Jennifer P. For the excellant service.
The service person was friend and helpful. The estimate was accurate. The price seemed fair. The car was ready when they said it would be ready. They washed the car.
I’ve been very happy with the service I receive from Polar. The service people are friendly and helpful. They explain what they’re going to do and why. I never feel like they’re trying to pull one over on me which has happened at other service shops. I’ve only had one problem in all the years I’ve gone there and that was many years ago. Even then, I can’t say they didn’t try to resolve the problem. Very happy with Polar Mazda.
Jennifer was paitent with me the whole way through. They car buying process has changed a lot since my last vehicle purchased. I love my new car.
Tom in service is the best, I trust him. You’re lucky to have him. I have our service work done there because of tom! Personally, I’d like to see closed captions used on the tv. I don’t care to watch/listen to something someone else thinks I should want to see. I sat as far away as possible. I prefer quiet myself.
I appreciated having the service team listen to and address my questions. It was also great to see the video of the service check in progress.
The service team, specifically James and Tom, are always helpful and friendly. The service here is worth the 40 mile one-way drive I make to bring my vehicle in for routine maintenance. The videos are fun as well, allowing me to see more of my car than I typically would.
Everyone was very helpful, especially my representative Carrie. She didn't pressure me into buying & was very patient. I'm really happy with my purchase, love my CX-9!
Great service from James. Always responsive and helpful. I like the new video that they are providing to give a look at what they are looking at
Loved the video of the multi-point check. I liked driving into the service area that is weather protected. Very courteous service check-in and check-out.
Tim was great. Took extensive time to explain EVERYTHING to us and no pressure, even when we left for a few hours to check other dealers. Nothing compared with the deal we got there, but most of all, it was a pleasure dealing with Tim who explained all the differences between models, factory warranty vs. extended warranty and much more. Even after the sale, he practically insisted upon helping us get my son's phone Bluetooth synched with the car, so he could make hands-free calls safely. A really great guy and a credit to their dealerships. I couldn't ...
