Customer Testimonials
Went in for the same break issue but they couldn’t find the issue when is was right in. Plain sight felt like was being ignored of the issue and didn’t feel like I got the help i needed for me and my family safety and the car still having issue even after they replaced the rear brakes pads because the issue wasn’t the brake pad.
Fantastic. Problem resolved. The customer service and service department are second to none. I would highly recommend.
The very best! Customer centric, friendly, informative and always follows up. Educated well on the vehicles we have serviced.
fast and listens to customers , polite in handling inquiries and questions friendly and has attention to details
I've never received such great car in leasing a vehicle, service etc. Every step was so smooth and seamless. I'll be back again one day for sure!
Was in for regular service and update system for airbags - also met with a leasing rep to discuss leasing options for future
Very good, just need some accuracy on some items. Tire pressures all were above 35 psi around 37 plus cold tires. Stick for next service needed correction. Was set at mileage on vehicle after service. Small errors can lead to large errors.
Quick service. Explained everything well. Very helpful! Sent me a video of the initial evaluation.
Moe Jameel was amazing! Everyone is so attentive and kind. Moe gave options with ZERO pressure. He really listened to what I wanted and made it happen!
It was a swift and seamless experience. Satisfied with the whole process. My salesman Jon Kammerer was very helpful and friendly.
Great service staff. Many recognize me by name. Very impressive and professional.
Tom was great. Good communication and timely response
Had my service completed on my cx90 very smooth from the time of check in all the way through the whole appointment very informative on all information had software updates and oil changes tire rotation
If you are looking to buy a car ask for Moe Jameel. Moe was extremely pat and easy to work with the whole way through. This was my first time buying from a dealership so I was a little bit nervous, but he was quick to answer and questions and not pushy or intimidating at all. Great customer service and overall experience. Even stayed an hour past close to help me out.
Wonderful dealership with excellent facility and great personnel. They had the vehicle we were looking for in-stock and at a fair price. Our salesman was knowledgeable and very easy to work with. We've also been very pleased with the service we've received from their Service Department in the past and look forward to working with them in the future. We've purchased multiple vehicles from Walser Polar Mazda and would highly recommend them!
I was very pleased with the service I got at Walser. I appreciated my salesman finding exactly what I was looking for. And did not try to sell me anything that was more expensive.
Really quick, really friendly, super simple It was really quick and everyone was friendly and patient and the overall experience was super simple.
The staff is always friendly and consistent. They are upfront with pricing and how long your service will likely take
I have answered three reviews on the same service visit. This was a quick recall issue that was handled in a timely and efficient manner. Polar Mazda service and sales are top notch. The company that sends out these reviews repeatedly...not so much.
Good. They told me what was wrong with my car and then fixed it. The people were nice.
Able to answer my questions, professional & interested in assuring I got the right car for me. I returned as I couldn’t remember how to get to radio stations. Gentleman who I purchased my car from was off, but another man came out & helped. I appreciated the level of service.
The staff were super helpful with the lease and trade in process. Will definitely return in the future for all my car needs
Needed my CX-5 checked due to issue with engine oil. James helped me get an appointment promptly, was able to get me a loaner vehicle for the time. Everything was as expected.
Excellent Great guy who is willing to help customers all the time. Great guy who is willing to help customers all the time. I would recommend him to family and friends.
All service people are great Every person was kind, informative and thorough. I would only trust my car to Mazda White Bear.
Amazing people. Both sales and service go extra mile to provide excellent service.
Very polite. Explained everything both before and after. Didn't treat me like an oldy (83 I am) who knows nothing. Very appreciative of that. I would highly recommend any service Walzer offers. Great people. Excellent customer relations.
We had a bad experience at another dealership. Then we set up a test drive at this location. We showed up and were told the person who we were supposed to meet had called out ill and the car that was supposed to be at the dealership had not been brought from Burnsville. Needless to say we were far from happy. Then we meet Cailyn, it started out tough, as she did not have our info. But I have to say , if you want someone who goes above and beyond, she is it. She found exactly what I wanted, was ... Read More Google - May 30, 2026
Just took home a 2018 CRV and soo happy with my purchase!!! I actually came in late Friday right before close and salesman Louie took the time to allow me to check it out and test drive it. Made appointment to come back the next morning to check it out some more and ask further questions. I ended up purchasing it after a long stressful week of car shopping(I found the one! ) It was just what I was looking for and Louie did great with answering all my questions I had. He is a very knowledgeable and honest salesman! Him ... Read More Google - May 30, 2026
We so appreciated our sales man Josh. We also appreciated the others that we worked with. Thanks for getting us into our Mazda CZ5!
I never thought buying a car could be a positive experience, but Jeff at Walser Polar Mazda completely changed my mind! He is the most kind, funny, and personable sales person I have ever worked with. From beginning to end, he answered every question I had with honesty and certainty. I walked into the dealership just to get an idea of my options and walked out that same day with a great deal on my new Mazda CX-30. The entire time, I kept thinking it was too good to be true, waiting for the catch, but there never was one. ... Read More Google - May 30, 2026
Went in a weekend and people there was still fast and efficient, reliable and friendly.
I was pleased with the easiness of scheduling. I felt as though I was being taken care of.
The service people are always vey helpful and friendly. Thank you! They handle problems well.
Worked well with me by emailing me my invoice and receipts Worked well with me by emailing me my invoice and receipts when I had requested them
Friendly service, responsive, handled my concerns and was very helpful in getting something back to me that I accidentally left in the courtesy vehicle when I returned it. Great to work with
Had a wonderful experience as a first time buyer, thank you for your help Moe and the rest of the team.
Efficient, thorough, honest, great customer service, timely, great communication both verbally and video Clean facilities
I was unable to use vidio becuse that part of my computer was not working at the time
They had me in and out.. and I really appreciate it the video that they posted on doing work on my car
Justin was wonderful. Very helpful and respectful to me. Very good experience. Thank you to Justin!
Service rep, who's been there a long time I don't remember his name. Rude and condescending and cut me off a few times. Didn't seem to listen. Not sure I'll be back tbh
Just picked up my third CX-5 from Walser Polar Mazda and my fifth Mazda overall — that says it all! Bret Juedes has built an outstanding team. Justin provided a fantastic sales experience, and James is always my trusted go-to in service. Top-notch customer care every time. Highly recommend this dealership and Mazda vehicles overall!
I've been bringing my car to Walser Polar Mazda since 2009. I always receive great service at Walser Polar Mazda.
I know longer go to Mazda due to selling my Mazda to my dad and needing a bigger vehicle. I MISS the service at Mazda. Robert was great and makes me wish I could come back with my suburban.
Quick and efficient. Everone was nice. Loved the videos of them inspecting my car. Nice waiting area.
They know my car well, I got a fair deal on service. Costs were well within my budget and they were very speedy.
We were greeted as soon as we entered. They brought the car from another Polar ,Mazda dealership just for us. Nathan was very professional and would recommend him to anyone. This is our 6th Mazda. I would never buy anything else.
Always get good and honest service and advise Will continue to go to Walser Polar Mazda
Good experience with the oil change and tire rotation. One tire was losing air with low nighttime temps and I asked for that tire to be tested. No leak was found but it was suggested I take the tire to a tire shop with a submersion tank since their shop only had the soapy water spray technology. I appreciated that Walser Polar Mazda folks did not try to sell me a new set of tires.
We had been hemming and hawing over replacing our 2009 Mazda 6 but the final straw was the inability to get it repaired due to no parts being available. We wanted to get a 2025 CS-% Turbo because the 2026 CX-5 did not have a turbo option as well as the interior has very few buttons/knobs to control things.
I contacted the dealership because they had a 2025 CX-% Signature Turbo and arranged everything online through Jeff Kruse. We were able to finalize everything online and just had to go to the dealership once to complete the transaction. Everything went well and we are ... Read More DealerRater - May 24, 2026
Professional, transparent, quick, courteous. Walser Polar Mazda always does a great job servicing my cars. I find the videos very informative.
good experience friendly explained any of my concerns. we're very knowledgeable. helped me out when I needed it.
Very knowledgeable about the new 2026 CX-5. Spent a lot of time going over the features and differences from my old one. Fun and courteous and thorough.
They were very nice. Made everything go quick and easy, and made accommodations for me. They were also very thorough.
Service is always exceptional at Walser Polar Mazda. You could eat off the floor in the service area. Advisors are always professional, helpful, courteous and honest. I came in with a weird problem and the service department completely took care of it. I really appreciate the narrated video summaries from the technician. The waiting area is welcoming and appreciate the beverages and snacks. After this last visit, I renewed my complete loyalty this dealership and my resolve that my next car purchase will be there.
Overall good experience, but the additional protection and gap coverage sell at the end was unexpected and we were told we could cancel the gap insurance if our insurance covered it. We did that, but instead of refunding the money it went back to the loan which was not explained to us and very disappointing because we wouldn’t have taken it out or put as much down if we new we weren’t getting the money back. You should be given a choice or this needs to be better explained. Very frustrating that the end price and payment got ... Read More DealerRater - May 21, 2026
I wanted to write a review for "Moe" Jameel who was our sales associate at Walzer Polar Mazda dealership. Moe was extremely helpful, professional, and honest, which made our vehicle purchases the easiest one we have ever had. He has a great personality and is very honest as he explains every step of the process. He went above and beyond the norm.
We went through the process of purchasing a new vehicle that was supplemented by the USDVA with adaptive equipment which sometimes makes for a difficult transaction. Our sales representative was Moe Jameel. He represented Walser Mazda in an extremely professional manner, was highly intelligent, respectful, and friendly (with a fine sense of humor). Based on the complicated nature of the sale he consulted with his manager, Viann Kelly. You could feel the mutual respect they showed each other and us. Viann was awesome as well. She ultimately ended up personally dealing with the USDVA which was so appreciated as otherwise ... Read More DealerRater - May 21, 2026
James was thorough, fair, and clear. I've taken my car there for multiple repairs, and I always feel well served.
If you are looking for a great dealership experience, look no further! Working with Justin and Bret was a breath of fresh air! Both were extremely knowledgeable, professional, and friendly, taking the time to answer all questions without any pressure! I can’t recommend them or this specific Mazda location enough!
I feel I payed a bit more than I wanted to for my used RAV4, but everything about the sales process has been great. There's been a couple service things in the first few weeks and I've been treated most fairly. Providing a Key Fob and investigating an issue with my sunroof (thought you were going to need to replace, it that wasn't the case). The loaner you provided was perfect.
I honestly do not even know where to begin. Five stars are simply not enough for Justin Squires and Tory Becker.
They have now helped us purchase two Mazda CX-5s, and they have also helped another friend of ours throughout the process as well. What truly sets them apart is not just their professionalism, but the way they genuinely care about people and fight to make things happen even in the most difficult situations.
As international students and newcomers, many things can feel overwhelming and sometimes even impossible when trying to purchase a vehicle. Justin and Tory went far ... Read More Google - May 20, 2026
Overall the experience was very good. Service rep was great, as was the service on the vehicle. Did not receive a video walkthrough this time as I normally do, and no summary of recommendations.
EXCELLENT!?? The BEST dealership ever Everyone goes above and beyond. I am so very happy that I found Walser Polar Mazda
Great customer service, will go out of their way to make sure you're satisfied!!
The service was good. Did not have an appointment but got in and was done in a quick time.
Prompt check in and not a huge wait. Accepted on line coupon for oil change. Helped decide on appropriate tires. 2nd set since purchasing my car.
Great customer waiting area, like the video showing work performed. Great communication by James. He's a main reason why I keep buying Mazda vehicles in addition to liking them.
Very clear explanation of work being done and time promised Very clear explanation of work being done and time promised. Very pleasant to work with.
Everyone is great, very friendly! They do an amazing job with my car every time.
I only planned to look at cars from a few different dealerships. Mazda was my first stop and I liked this dealership better than any I had ever been to before. I ended up buying a car without going anywhere else! I would highly recommend them.
I'm bad with names. But they treat you like family. Viann in sales makes th magic happen too
I have leased 4 vehicles from this dealership and every time I have an above average, excellent experience.
I went in looking at a used CX30, and Jon Kammerer was a great salesman to work with. Clear, transparent, friendly, and all of my needs were met as far as trim level, mileage, price, payment, warranty, etc. Very positive experience.
Friendly, helpful, fast, thorough, transparent I love the videos from the tech as he goes over the car. Gives peace of mind.
Best car buying experience I've ever had. Salespeople were very knowledgeable,kind and caring. Absolutely no pressure!
I purchased a new Miata that had issues with the appearance package install. I received a called from the GM personally wanting to assure me that it would be taken care of and he was willing to even replace my trunk with another one without the issue. I live 200 miles from there so arranged to get it looked at on my breakin oil change 1000 miles for me! Took it in and was given a loaner and the GM offered to pay for lunch for my wife and I while they worked on the car. Luckily driving a Miata anytime is ... Read More DealerRater - May 13, 2026
Friendly and knowledgeable salesman. Clean, inviting showroom. No dealing, everyone pays the same price. And pay you do!
The service department has always treated me very well and kept me informed about my vehicle. Very pleased.
Everyone was very friendly. James took the time to clearly explain all the issues with my car, including what needed immediate attention for safety reasons and what repairs could reasonably wait until I was in a better financial position. After I paid for everything, he brought my car right up to the door, which I really appreciated. It was a thoughtful touch and saved me from having to search for my Mazda among all the other Mazdas.
Outstanding experience. Moe Jameel was incredibly friendly, attentive, and truly listened to our needs. He patiently walked us through multiple test drives, helped us land on the perfect vehicle, and delivered white‑glove service from start to finish. Highly recommend Moe and the Walser Mazda team in White Bear.
Thomas. I want a service manager to email me about my experience My car was damaged and Thomas was dismissive
Quick and easy Friendly and knowledgeable staff, nice waiting room with beverages and snacks Great place to have my car serviced
The staff at the Walser Polar Mazda dealership took the time to help with questions on trading in/leasing and made the process so easy! Jeff took the time to walk through the leasing process and made it easy! Will be returning in the future for my next lease!
Very mindful of my timeline for being done. Everyone I interacted with was kind and genuine.
Always top notch service I enjoy the videos that report on vehicle status, especially seeing underneath the vehicle.
Far exceeded my expectations on service. Customer for life Bret went out of his way to make sure our customer experience was postive after a few hiccups with our used vehicle purchase. Jeff was excellent at moving paperwork through quickly while answering all of our questions and concerns honestly.
Always welcoming and comfortable. Answers my many questions without judgement or making me feel stupid. Just wish it was cheaper
We are long-time Mazda owners and have purchased all of our six new Mazdas from Polar. This time we purchased a CX-50 Turbo. Our Sales Representative was Nathan and he treated us like we were his Grandparents. He respected our choices and went out of his way to get the car we wanted from another location. All in all, a very pleasant car buying experience!