Customer Testimonials
Good experience. Service was quick and to the point. My Car runs smoother now. Something good I appreciated was that I didn’t feel like I was going to be scammed into paying for unnecessary things. They just asked me what I wanted and gave me a quick summary of the state of my car
My car needed updating so that CarPlay and other apps would work.
The man who helped me (Rob) was very helpful and got my car in that day for this update a week after I leased the car.
The service manager, however, was not as helpful, kind or flexible. Gruff, said no before even checking the schedule or checking with the service men (literally it had to be plugged in and did not require a technician to work on it). Did not make a good impression. Had Rob not been the one to come through, been friendly, polite and helpful, ... Read More Google - Aug 14, 2026
Always courteous & helpful Their staff are consistently courteous & helpful; the waiting room is comfortable; I appreciate the videos they send.
My experience at the Walser Polar dealership was smooth and enjoyable. I was helped by Moe Jameel when I visited. I asked to test-drive two models and decided to go with the one I liked more. Moe was incredibly nice, patient, professional, and knowledgeable throughout this 2-day process. I really appreciate his help and advice when I was navigating different models and buying options. Overall, I would recommend this dealership and Moe Jameel to anyone who is new to Mazda or a long-time Mazda fan.
Service was great, they were honest about what needed to be fixed and what could wait. It was fast!
Thorough and friendly Love the video of what they were checking and doing Thank you
My rim should of been covered through whatever protection I bought. I hit a buckle in the road with cones next to it (construction site). And the guy kept saying pot hole. I told him it was not a pothole. And thats how it was reported to whoever makes that decision. Then said my rim could be repaired by some company. I went to a Ford dealership, had a tech look at it, and was determined it was bad.
Friendly, fast and professional. I got in on time and got out in a prompt amount of time.
Always great when I come in!! Excellent service! I am always treated great whenever I come in!
Friendly and fast service. Very informative Very clean facility. Comfortable waiting area with great snacks and beverage area
Moe was amazing! Funny knowledgeable overall great experience Clean dealership easy process Moe and was fantastic
Always have a good experience when I bring in my vehicle for an oil change/tire rotation.
Was treated with kindness and respect as a buyer and a woman. Some dealers do not take women seriously when buying cars
My experience at the dealership was very positive. James explained the process completely and quickly followed up to let me know the progress. I appreciated very much the video of the service being completed. In addition, I had some questions about a lease agreement from another Mazda dealer, my daughter had, and Jim Nekola,sales manager, was kind enough to explain it to me and options going forward. All in all, a great experience.....
My experience at the dealership was very positive. James explained the process completely and quickly followed up to let me know the progress. I appreciated very much the video of the service being completed. In addition, I had some questions about a lease agreement from another Mazda dealer, my daughter had, and Jim Nekola,sales manager, was kind enough to explain it to me and options going forward. All in all, a great experience.....
I noticed an oil leak and brought it to Polar Mazda. It was the differential. The service manager was so helpful. He was able to get the extended warranty to cover the cost..
I test drove a used Mazda 3 here in 2024. The experience was good, except that I had to ask the sales person to put on his seat belt.
My girlfriend's daughter Stella, rolled into the service department the other day (without an appointment) in her 2001 626 and James Glomstad was there to help her. He took care of removing 4 locking lugnuts and put 4 on for her while she waited! What a great guy and what great service! We're going to recommend Walser Polar to all of our Mazda driving friends. Thanks again James!
Exceptional
I had a great experience getting my Mazda here. Moe was very helpful and made the experience fantastic. The rest of the staff were very nice and knowledgeable as well. I would highly recommend coming here.
From the purchase of my Mazda CX-V in 2021 through regularly scheduled service, I have always been pleased with the people who have worked with me and on my car. In addition, as a person with a disability, I appreciate the safety features of my vehicle and that I have been able to get unscheduled drive in services for my cell to GPS communication. Staff have very helpful when I needed assistance. Lots of room. Great vehicle for traveling with my dog! Discounted oil changes paid with purchase.
I highly recommend Walser Polar Mazda! Make sure you ask for Moe! He is literally the best! From my own personal Uber service to spending hours listening and genuinely taking time to understand what it was that I was looking for in my next vehicle. He made the experience fun and less stresful. He didn't put undue pressure on me and let me make decisions at my own pace. Wonderful experience, Thank you!
I always get great service from drop off to pick up. It's a little pricey, but I think it's worth it.
Excellent customer service. Experienced, patient, and very helpful staff. They went above and beyond to help me find the best car. Highly recommended!
Service has been very good and also speedy. I have been very satisfied with the service I have received.
His overall service was great! Didn't feel rushed while looking at the cars and spent his time going through everything during the whole process.
I was in the dealership to by a “New To Me” 2026 Traverse LT. Our salesman Trip Ellis was extremely helpful and willing to go the extra mile for us the drive away happy.
I’ve bought from walser before and would again. I did my research so knew the dealership and vehicle I was purchasing. Had looked for a truck for months so knew my prices and they had what I wanted the most competitively priced.
We were very pleasantly surprised by our experience with Walser Polar Mazda! We received excellent customer service. We worked with JON KAMMERER and he was very knowledgeable and provided excellent customer service. We were very impressed with the dealership as a whole. Our car buying experience exceeded our expectations! I love my 2023 Mazda CX-5!
I recently purchased a Mazda CX-5 from Walser Polar Mazda, and after not buying a car for 16 years , I was pleasantly surprised by how easy the entire process was.
Justin was my sales associate and he was fantastic to work with. He was very knowledgeable about the vehicle and did a great job explaining all the available options. What really stood out to me was that he handled everything from start to finish. I never had to go into a separate room for financing, which made the experience feel seamless and stress free.
Justin was kind, professional, and never pushy, ... Read More Google - Aug 1, 2026
Moe was very professional and friendly. I loved his mannerisms.
Bought 2 cars from here. Service here. Great folks!
I've purchased a few new cars over the years I dreaded dealing with the sales people. . A friend suggested I look at a Mazda CX-5 at Walzer. I did, the sales personnel were friendly they showed me a CX-5 after a test drive. It was what I was looking for, Style, Size. mpg ride handling. Warranty, I would buy another Mazda CX,-5 from Walser . The sale personnel made the sale smooth. I thank them for that.
We were very pleasantly surprised by our experience with Walser Polar Mazda! We received excellent customer service. We worked with JON KAMMERER and he was very knowledgeable and provided excellent customer service. We were very impressed with the dealership as a whole. Our car buying experience exceeded our expectations!
They have excellent customer service!! They communicate really well with the customer. Made sure I was satisfied and happy with the outcome! Bret the GM even followed up with me personally to ensure I was happy!
Very friendly and high quality service. It is always a pleasant experience. Will continue to get maintenance at Walzer Polar.
The service team is really nice the minute you walk in the door. The technician lets you know step by step with what he's doing and there's always someone keeping you updated as to progress. I enjoy having a latte while I'm waiting ??
Experience was good and the rep also added a coupon which helped me to pay $20-25 dollar less from the original bill .
Good My brain is fog now The workshop guy used a coupon to reduce $20 - and besides this , they treated me as a valued customer
All staff at Walser Are exceptional and have great customer service they explain everything to you. Let you know price is upfront. Show your videos of your car being worked on and have comfortable accommodations while you wait for your vehicle. Price is Higher than some of your chain shops, but all the above makes up for it.
Had my car in to get thermostat replace. They sent me a video to let me know the problem. Went over my car and top off fluids and check tire wear. Was very happy with the service. Staff is friendly and took good care of me
Great they always go above and beyond They tightened a few few screws that I really appreciated that they didn't have to do
I went in for a routine maintenance on my new car. I was very pleased with the courteous service and how quickly the work was done.
Made sure that my concern was being serviced with the upmost care. The service dept was very diligent about keeping me updated.
Made sure that my concern was being serviced with the upmost care. The service dept was very diligent about keeping me updated.
I am an out-of-state driver. They have slways been courteous and honest about the service needed.
Great service, great communication during the repair process, great personnel., great repair.
My experience at this dealership was great! The process was easy and smooth. The staff, especially Raul, were very helpful and friendly.
I had a great experience with the Mazda service team. They were professional, friendly, and completed the maintenance on time. They explained everything clearly, and my car is running smoothly. I appreciate the excellent customer service and would definitely recommend this Mazda service center.
I was sold a car that breaks down randomly and is inconsistent at best. The dealership has done maintenance and found nothing wrong. My visual display on the car is fading and the dealership conveniently doesn't cover that on repair despite the salesman telling me everything was covered
Great sales people
Sales experience was top-notch! Easy and accommodating. Repeat purchaser at this dealer. Was able to get exactly what I was looking for in short order.
I had an issue with my fuel gauge after having my infotainment screen replaced talk to a service guy about it said he would handle it. I left a message a couple days later never returned my call. I ended up figuring it out myself.
Very professional and friendly! Amazing experience every time I come in for service or to lease a new vehicle. I refer all my friends and family to Walser Polar Mazda.
Good service. Had no oil change appointment but got in. While doing oil change found other things needed repaired and got them repaired
Amazing customer service! Wasn't pushy at all, but let me know my options. Moe is amazing!
James at Walser polar Mazda always takes care of what I need when I come in for service. I always look forward when he is the service rep that I deal with
Great. Very professional. Fast an easy to work with. Always a pleasure to work with them. Been going for over 10 years.
Always a great experience Friendly staff, nice waiting area Integrity, only replaced what needs replacing
I am always given all information I need up front and very pleasant. Love the video.
Quick and easy recall service.
Felt like I was getting honest recommendations Anyone I've had helping me has been very helpful and nice
Robert was very helpful looking up if my screen was covered under my warranty and communication was great and had my car warming for me when I came to pick up, very happy with everything
I always have a good experience at Walser. Your service staff is very good. They don't pressure you.
Friendly people, very easy to work with great experience, great new car no problems at all
Communication is extremely efficient. I particularly like the videos explaining the process of the service for my car. Also, the staff are friendly and prompt to help you. Definitely recommend!
During a routine oil change, the technician noticed the rear differential seal was leaking. It had recently been replaced. The service manager contacted the manufacturer and recommended the entire differential be replacedn which it was. Walzer Polar Mazda really went the extra mile on my behalf!
Tom went above and beyond to get my rotted sub frame fixed under a factory defect... he honestly put tears of joy in my eyes for doing this as no other shop has ever did something so nice and selfless in my lifetime... I appreciate it more than words can express how Tom accommodated me and eas very transparent about everything... I dont know what i wouldve done had I not went to the dealership... I would love to have all my service and repairs done at walser polar mazda but unfortunately I just can't afford to do it ... Read More DealerRater - Jul 3, 2026
Professional and fun Engaging, no pressure, great vibe. You can tell the employees are happy.
Service installed update as promised. On time
My daughter and I had a fantastic experience working with Moe!! Since we were driving an hour to the dealership, I wanted to be sure that the car we were considering would meet our expectations. Moe went above and beyond — he inspected the car, sent a detailed video, and even took it for a test drive so we could feel confident before making the trip.
Once we arrived, he patiently answered every question we had and was never pushy. He was super friendly, funny, honest, and made the entire process incredibly smooth. We genuinely enjoyed working with him and would ... Read More Google - Jul 1, 2026
Moe was extremely helpful and knowledgeable when we were looking for a car. He was prompt, followed up in a timely way and made it easy for us to purchase our new car. No pressure tactics, just kind and attentive.
Went in for the same break issue but they couldn’t find the issue when is was right in. Plain sight felt like was being ignored of the issue and didn’t feel like I got the help i needed for me and my family safety and the car still having issue even after they replaced the rear brakes pads because the issue wasn’t the brake pad.
Fantastic. Problem resolved. The customer service and service department are second to none. I would highly recommend.
The very best! Customer centric, friendly, informative and always follows up. Educated well on the vehicles we have serviced.
fast and listens to customers , polite in handling inquiries and questions friendly and has attention to details
I've never received such great car in leasing a vehicle, service etc. Every step was so smooth and seamless. I'll be back again one day for sure!
Was in for regular service and update system for airbags - also met with a leasing rep to discuss leasing options for future
Very good, just need some accuracy on some items. Tire pressures all were above 35 psi around 37 plus cold tires. Stick for next service needed correction. Was set at mileage on vehicle after service. Small errors can lead to large errors.
Quick service. Explained everything well. Very helpful! Sent me a video of the initial evaluation.
Moe Jameel was amazing! Everyone is so attentive and kind. Moe gave options with ZERO pressure. He really listened to what I wanted and made it happen!