Customer Testimonials
Always greeted by name and a smile.
New Car Purchase-
2026 Mazda CX-70. Car was not detailed or prepared for buyer properly. Leaves, pine cones and twigs were filling the area under the hood just at the base of the windshield. Engine compartment covered in lite to moderate dust.
Hood was obviously not opened during detailing. Gas cap compartment also. Salesman tried to clean gas cap compartment with a paper towel. Inside of windshield was smudged.
Small areas of tree sap found on hood and roof. The car was clearly stored under trees at the dealership for quite a period of time.
I would be non-committal in regards ... Read More DealerRater - Nov 13, 2026
The people at Walser Polar Mazda were great to work with, especially Moe, who was my salesman. He answered all my questions and was very knowledgeable and helpful, friendly and easy to work with. I have already recommended this dealer to friends, and I would definitely go back there next time I'm car shopping.
Staff is very professional, but your pricing is horrible. You charged me way too much for the work that was done
Moe
Good service The person told me what would be done and how long it would take. They were accurate.
Jon is the greatest salesman I have ever had in my life. We were in such a scramble because of a credit union screwing me over but Jon not only helped us but helped another customer at same time. He was super understanding and was super fun to talk to about cars and would buy from this place a million times. If you get Jon best believe ur getting the best salesman you’ve ever had in ur life.
Oil and filter change. Video showing important parts of running gear etc.
Service was good. Went as expected. My complaint is around applying the service coupon/discount. in order to apply the service coupon, not only did I have to intentionally bring it up, I had to literally pull up the coupon on my phone and physically show it to the service advisor in order to have it applied to my invoice. That was just bad, bad, bad. I know Walser requires the Service Advisor to NOT offer it UNLESS the customer intentionally mentions it. But to have the customer prove that a couple actually exists before applying it is just bad. ... Read More DealerRater - Nov 10, 2026
If you go there, ask for Moe. Great guy, not pushy, very helpful! I’d definitely buy another car from him.
Exceptional customer service from Customer Specialist, Jeff Kruse. Jeff went above & beyond for me and I am leaving as one completely satisfied customer. I would highly recommend him to anyone! Wonderful personality, was flawless from beginning to end...top notch all the way around! Exceptional customer service from General Manager, Bret Juedes. Bret made sure to offer me the very best experience and also went above and beyond to accommodate my needs. The overall experience today was exceptional.
We had a great experience purchasing our new CX 5 from Walser Polar Mazda! Our salesperson, Moe, was awesome! He made the process easy, as quick as possible and pleasant. We highly recommend Moe and Walser Mazda.
Amazing experience all around! The customer service, genuine care, and accommodations extended have truly made me a customer for life. They have all gone above and beyond and I am truly grateful.
Great people in the service dept!
It was good everyone was kind I had a really good experience everyone was super kind and helpful
The service department videos really help me understand my vehicle condition and what is needed to keep it running in tip top shape. There never is pressure, just great information.
Very nice experience, even though they found more than I hope they would needed a axle seal, but everybody very professional and understanding
I bring my vehicle in for routine oil changes and tire rotation. My vehicle is always ready to go within the time frame given. Employees are always friendly and helpful.
I love going to this dealership for service. The service writers and technicians at this location are always on top of their game to make sure my service work gets done quick and efficiently. The wait usually isn't long at all. Also love the GM Bret Juedes!
I believe I am treated fairly and provided with excellent service and quality parts. I trust their recommendations.
Quick scheduling, helpful staff and good service. The only thing missing is coffee. Kidding. Kind of…
Appreciate the pricing and accuracy to the online information. Service was timely and the process was smooth with the paperwork.
Very quick and thorough
Super professional. When I asked questions about tires, they took extra time with me to make sure I understood. I feel taken care of, knowing they are working on my car
I was in for a routine oil change and to have a shock replaced. I was treated kindly and professionally. The service was exceptional and completed in a timely manner.
The best dealership that I've ever dealt with and I am 68 yrs of age 🙂 HIGHLY RECOMMEND
THE BEST Mazda Dealership and the service advisor James Glomstad is simply the best in the business!
I am always taken care of and appreciate the service department they are professional and kind
I purchased a new vehicle 5.5 years ago there and have had all the services done there - I have always had a positive experience! Everyone I’ve dealt with has excellent customer service skills - I highly recommend Walser Polar Mazda!
When I leased my Mazda CX-30 from White Bear Mazda, I was verbally assured by a manager that my oil changes would be covered during my lease.
When I recently returned for an oil change, I was told I was only entitled to two complimentary oil changes. The paperwork presented to me did not specify either that oil changes were free or that I was limited to two.
I was disappointed that I had to argue to have the promise I relied upon addressed. I was also uncomfortable with several employees approaching me at once at the service desk, which ... Read More DealerRater - Oct 21, 2026
My family and I had a great experience at Walser Polar Mazda, all thanks to Mo! He made the whole process easy and enjoyable. We really appreciate his help, and I absolutely love my new 2026 Mazda CX-5! Highly recommend!
Great. Just wish it was closer to where I live in the cities otherwise they are great to work with.
Informative, also very clear about timing and things that can and need to be done.
They got me in and out quickly. They gave me good information on my tires and overall car maintenance.
They got me in and out quickly. They gave me good information on my tires and overall car maintenance.
It was an oil change. Good thing they didn't mess it up because they could have destroyed my car. I am also glad they didn't get oil inside my car and destroy the interior. They also didn't leave gre dust all over my door and steering wheel like the glass guy did when they replaced my glass
Informative, also very clear about timing and things that can and need to be done.
Just bought a CX-50 from Walser Polar Mazda. Cody made the whole experience great!
Josh was outstanding to work with. Best car buying experience ever. Thanks
Great I liked the service and friendly atmosphere I enjoyed the fact they gave me a loaner car
The dealership's personnel were informative, helpful, straight forward, professional and at no time were disrespectful or pressed us to make a decision. It was the only pleasant auto buying experience in my lifetime (in over fifty years of auto purchases). I highly recommend this dealership! The Walser group knows how to treat it's customers!!! Friends of ours have had similar experience with other dealerships within this group.
Best car buying experience ever! I was out researching and test driving a few different hybrid models and visited Polar Mazda to test drive a CX50 Premium Plus Hybrid. Met Raul Omana who provided the most informative vehicle presentation and was so friendly and knowledgeable. So patient as I asked a number of questions. I loved the vehicle, but Raul was what turned my test drive venture into a purchase. Working with Raul and Viann was so relaxing and enjoyable. I've been raving to everyone at home and work about the wonderful experience I had. It was a great ... Read More Google - Oct 17, 2026
Moe was the best! Extremely accommodating and everything went smoothly. 10/10 experience
I was able to schedule my service appointment on short notice and got an appointment that fit my schedule. The service personnel I dealt with were friendly and professional. The customer lounge is comfortable, although a bit noisy when crowded and the service was performed quickly and to my satisfaction.
Great service. Knowledgeable and professional service advisors. The dealership is modern and comfortable. Love that you can get a complimentary loaner vehicle. I’ve done all my Mazda3’s service here.
They always do an excellent job. There workmanship is superior and have never had a problem their work
Always professional and thorough. Extremely timely and usually never takes over an hour Matt and his staff always do a great job
I had a great experience working with Teressa at Walser Polar Mazda. I originally started out looking for a used vehicle, and she was extremely helpful finding me a great option and a great deal. I ended up changing my mind and decided that buying new was a better fit for me, and Teressa didn’t miss a beat. She helped me find a great deal on a QX50 and made the entire process hassle-free and convenient.
What really stood out was how willing she was to work around my schedule. She even came in on her day off to ... Read More Google - Oct 15, 2026
My experience made me decide to trade in my Mazda for a different vehicle. Trying to upsell using fear is the way to drive customers away. Every service appt. the goal seems to try to find something "wrong" that needs immediate attention. This happened not just to me, but as I wait, I listen to every service advisor come out and give customers an emergent situation that needs immediate service. What happened to being honest in customer service? If you keep lying to customers, they quit believing you...and they leave.
The Walser dealership is always accommodating, friendly, and always wants to make sure everything is going good for you. I would highly recommend them, and have in the past for their knowledge and the time they take with you to make sure you get the car you want.
Smooth, easy and clear communication My experience was great! The drop off for service was smooth and easy, they serviced my car in under and hour and the WiFi in the lobby worked great so I could get work done while I waited
Dealership went above and beyond. Great customer service and forward communication. Will definitely be a return customer
Friendly service advisors. Nice new clean dealership. I did not like dealing with the AI service scheduler
Friendly service advisors. Nice new clean dealership. I did not like dealing with the AI service scheduler
Kevin was excellent. Went out of his way even before he knew what I was there for or his customer.
Efficient and always ready with a smile Very good communication skills always keeps me up-to-date with what's going on with my car
Efficient and reliable service. Friendly and very helpful 7 more words I would like to end this
The amenities in the waiting room are extremely nice and it’s a very comfortable place to wait for service to be complete. All of the employees were very nice. An oil change was done within an hour and I was very pleased with the speed.
Rob Gunderson from the service department has gone out of their way with great customer service. Would go back anytime and work with him.
The service representatives are always very helpful, knowledgeable and friendly. I appreciate the video of the car by the technicians and the good work they do. Thank you!
See my response to the email asking for no my experience rating. Great service at WPM
They are very helpful, knowledgeable and courteous They explained things to us in a way that was easy to understand about a few things we were concerned about
Everyone was very informative and answered all our questions Wish to thank all for such great service
Everyone I've encountered at Polar Mazda was professional and straight forward with our interactions. Service was performed as expected and I was kept informed as to when car would be ready. Knowing my car was thoroughly inspected makes me feel safe and confident that I won't have any problems. Very pleased
Easy. Quick service. Professional quality service. Waiting area was clean All questions were answered and video of inspection was given which I like to see.
Luke made things really easy, fast and a very nice guy to work with. Will come back and ask for him!
Pleasant Like the people and the atmosphere both in the service area and waiting area.
Very friendly and relaxing Friendly, relaxing answer all the questions I had and just friendly all in all with a very good group of employees
I wish I could remember the name of the guy that's helped me the last two tines. He's amazing!
It was wonderful. I sat there enjoying excellent snacks and my job was done ahead of schedule.
Always exceptional Servicing my car since I purchased it has been nothing but a pleasure.
It was a very smooth process dropping off my car and picking up a loaner for a day
Excellent customer service by all staff. Jeff was well versed on Mazda models and options.
Professional honest listened to my needs loved the sales person not pushy at all listening to what I was looking for
Unprofessional, untrain. And rudest dealership. Refuse to knowledge issue and reufuse to take accountabilit and doesn't care about customers concern.
Unprofessional, untrain. And rudest dealership. Refuse to knowledge issue and reufuse to take accountabilit and doesn't care about customers concern.
Unprofessional, untrain. And rudest dealership. Refuse to knowledge issue and reufuse to take accountabilit and doesn't care about customers concern.
Buyer be warned!
Bought a used truck from them less than 2 years ago here is the list of issues it has had:
-Week one battery dead. Tested dead and needing to be replaced. I thought they inspected all their vehicles?
-6 months. So many issues with the engine they almost totaled it and fully replaced it. Instead $10,000.00 worth of repairs. Thank god I bought their overpriced warranty.
-1 year multiple sensors bad. Said it was covered then tried to collect $ for the repairs. I refused.
-14 months exhaust issue started as a rattle but now being told the whole exhaust ... Read More Google - Sep 23, 2026
Highly recommend Walser Polar Mazda. Easy communication options, quick response times, and good follow through. Top notch customer service. Perfect WBL location.
Overall, things were fine. Sticker shock on the price of an oil change/tire rotation (that I didn't ask for) My lights were changed from 'auto' to 'off' which made me think they weren't working. Please return switches to the position you found them when you service my car or at least inform me of any repositioning of any switches.
I always receive excellent service here. I especially appreciate the video tour of the undercarriage of my car, showing me the condition of various elements.
Great with communication and very helpful, transparent Jeff was very friendly, knowledgeable and helpful And responsive!
Courteous Professional and nice. I'm glad I always use this place for work on my vehicle. Thank you.
It was a smooth purchase. I really appreciate the team's effort and their professionalism.
Quick efficient service and I love the video The video really helps me know my car a lot better and what status it is on so it is very helpful
Always great! So friendly and straight forward. Staff always are caring and compassionate towards customers.
Customer focused, thorough, fair, personable, good value, busy, teamwork, knowledgeable, skilled, satisfaction, incentives, service, confident
This is a really terrific team and the level of true teamwork is apparent. The customer is put first and they work hard to ensure this.