Customer Testimonials
Always Happy to get my service work done here! Great Staff! Good place to get some of my work done while I wait.
It is always a pleasure to work with Tom Nelson. He tells it like it is and is always helpful.
Service counter rep James was professional and excellent to work with. Our technician Alex did a great job too, very detailed. Love the video.
Friendly dealership with excellent service. Extremely satisfied with the work they did on my Mazda
Great service. Awesome atmosphere. Service department is straightforward and does not up sell. I go out of my way to service my vehicle at this location.
Service with Tom has always been great. I always feel like I am getting straight facts from Polar Mazda
this is my 4th Mazda with Polar. They both just keep getting better - the car and the dealer.
Even though my car is now 10 years old I continue taking it to this dealership for service. They are very thorough and I trust them.
Tom and Matt are AMAZING in your customer service dept. Couldn't be more helpful and kind with any problems I have had over the years. Thank you. Sue
I felt very blessed to have Rob Gunderson as our salesperson. He was so pleasant and came across as very honest in anything he told us. I bought the car with the help of a couple of family members, and we all enjoyed the afternoon we spent there. I love my vehicle, a CX-30, and my family members were likewise very impressed with all its great features.
Best dealership EVER! Matt Carroll and everyone at WBL Polar Mazda have treated us with the best customer service possible. From the day we walked in and met with Viann Kelly, our experience was top notch and outstanding. This is our second Mazda and we have no intension of buying anything else from any other dealership other than WBL Polar Mazda. Always a pleasure!
your staff were very pleasant, very informative.They took the time to help my wife and I to program our phones and go over all the modern electronics in the car. look forward to a great relationship
I drive 48 miles to have my CX-5 serviced here. The service team is friendly, knowledgeable, honest, and makes the entire experience pleasant. The mechanical staff does a great job and are always willing to answer any questions. All around the best dealership I have ever dealt with!
They did what they said for a good price. I would definitely come back again next time
This is the second vehicle that I have leased through Walser and I love it. The staff works together throughout the whole process and sorts out all the details correctly.
All employees that I deal with are very friendly, helpful and knowledgeable! The waiting area is very clean.
The staff was very friendly and courteous. I appreciated the video of the service they provided. Car completed when they said it would be.
James was very helpful. He explained what needed to be done on my CX-5 and the work was done quickly.
Matt Carroll worked with me to get a faulty shock from another Mazda dealer get replaced. Excellent service.
The service department is very friendly and helpful. The waiting area is clean and easy to get things done on laptop.
They have always served me well and I have been a customer for as many years as I can remember
Excellent video inspection made it very clear what was needed to be done, and increased confidence in that decision.
Good stuff under the hood makes me happy. Techs signing their work would be nice. I can't make out all the audio on the video..
For some reason I wasn't able to view the video that was sent afterwards.
Best car buying experience I ever had. Highly recommend this dealership. Salesperson was well informed and a pleasure to work with as well.
I showed up early and it didn't seem to be a big deal. They got to work on my car and provided a cool video and the proper feedback
Professional and friendly service management. Excellent work with quick service. I recommend this dealer and service department.
So pleased with the service, and the help that James did for me. I needed and oil change and wanted the car to be checked before the winter coming. I knew that I would get the free car wash with the car being inspected and was not surprised to have them find some filters that were bad and overtime dirty and should be replaced , so had that done and found some leakage in the muffler , so may have to get that fixed. I am 91 years old and I don't want the car to be all run down, as my ...
Rebecca was easy to work with. If she didn't know the answer, she was quick to find out. Would work with her again and recommending her to my friends and family. Johanna was a great mentor for Rebecca Look forward to doing business with these two again! Thanks!
Everyone was very helpful, fast, and friendly! I didn't feel like I was being pressured to spend more than I needed on repairs like other businesses.
Great service, keep you update on progress.. Professional and easy to work with, even engaged my granddaughter who was with me
This is getting ridiculous. I've never seen a survey where you were forced to give a review.
Professional and friendly staff. Good inventory of vehicles and my vehicle purchase was completed in a timely manner. No sitting for hours while waiting for financing and paperwork. Would definitely purchase here again.
I've been dealing with Tom Nelson for a decade or so- always great to see a familiar face.
They did what they said they were going to do. No surprises and no pressure to buy more stuff. Very professional.
They are very helpful and explain what the problem with out adding extra parts you don't need
I’ve had nothing but good experiences since buying my new Mazda from Walser Polar Mazda in 2020. The staff is friendly and knowledgeable, from sales to service, and they have always taken the time to listen and resolve any issues I’ve had with my new car, no matter how small. I’ll keep using them even after the warranty runs out!
Service was great, Contact person very nice, informative. Loved the video message going over the car, had not seen that before. I think it's a great idea, getting the Customer more involved. Helped me make the decision to change the air filter.
Once again excellent service and professionalism. All I can say are good things about and dealerships and the wonderful people that work there!
I normally don't like dealerships. I would have to say this time was different. Smooth process. Went very quickly. I was actually surprised how fast it went.
I drove there after my tire pressure light went on. After determining one tire was 7 pounds low, Tom said it should be looked at. A screw was found in the tire and it was repaired. Good call.
I loved the video report showing the inspection of my car. It made it so easy to understand!
Service was done promptly and accurately. Service staff were friendly and made sure that everything was completed as promised.
Very good overall experience. My sales guy Bill Urbank spend a lot of time with me explaining all the documents involved with my lease agreement. Also he showed me all the features of the vehicle which was very helpful because cars have changed a lot since my last purchase which was in 2013. Bill also told me to feel free to come back if I need any additional help with the many settings that can be made to personalize the vehicle.
Rob Detailed all the features of the car under consideration, transparent with all the information. Arranged to repair a few items and followed up on progress.
The service is excellent and the staff is amazing. When I came in with my dog, many of them remembered us. One person even remembered that I bought a car from______(I can’t come up with her name at the moment) but the service rep did! Plus, two ppl remembered my dog’s name and those who were t busy gave her a pet. Such a friendly place with expert service. So glad I bought my Mazda from them!
I had a fantastic experience at Walser Polar Mazda. They were extremely helpful and not pushy at all. They helped me buy an awesome SUV that I am extremely satisfied with. I would highly recommend going to a Walser dealership in general. They have now created a customer for life with me!
As always a very good service experience. And I like the video review of the service checks.
great service, nice people. Very nice service people. They even washed my car for me. This keep saying write in this box, beside everything was great and awsome what else you wanrt me to write?
Best dealership I have ever used in all my years of purchasing a vehicle. 5 stars in my book. Recommend them to everyone. Thanks Again
Very efficient, knew exactly what I needed. No hassle. Very friendly. Not too long of a wait. Could use better snacks. All in all a good experience.
Like the service including vehicle service video. Should change policy to tie pre-purchased oil changes to the customer instead of to the car.
Great, very friendly and helpful service. Felt comfortable. Location has service besides sale as well that did a great job meeting our needs in a timely manner.
Bill and Mustapha made buying my new 2021 Mazda 3 Turbo a fantastic experience. Both were extremely helpful, friendly, and responsive to my questions. I highly recommend Walser Polar Mazda!
Great experience! I worked with Mustapha and Bill and it was great! Love my new CX5.
Always courteous and fast. Love the inspection video. We'll be back.
brought my SUV in for a service. fantastic service and vehicle was ready way earlier than anticipated. The text videos informing me of the infection were a neat touch
Incredibly helpful. Extremely friendly. Very knowledgeable. Everything I want in a service. I drive a distance for this service and find that it is worth it to do so.
The bottom line. They take care of you down to the smallest detail. Fast and complete service. Always pleasant to work with. Thank you for making buying and servicing my car so easy!
Everyone I met is so respectful, and knows what they are doing! I appreciate the great customer service. I was recommended to Walser Polar Mazda, and would definitely recommend your dealership to others!
The staff is professional, the facility is clean, and I love the video recording of my vehicle’s inspection and work current work performed. The video let’s me know the current condition of items and items that may also need service in the future.
Bill Urbank was great to work with and provided excellent customer service. We will continue to buy from him and encourage friends and family to buy from him as well.
Friendly staff, got my vehicle in and out in a very efficient manner. Reasonably priced and honest about how soon recommended repairs will be needed
Consistently friendly, competent, and effective service. I always leave feeling the the work was done in the best interest of my vehicle and me. There's a reason we've been going here for years.
Stacey Brit is excellent! Very nice to work with and very friendly, helpful, and courteous. service work went fast and they were able to get me in and started even before my appointment time! of course that depends on their current work load, but it can happen 🙂
We purchased our vehicle during the pandemic and the transaction went very smoothly. Since then we've used the device department and they were great
The service agents are always helpful and friendly and solve any problems. My check engine light had come on, probably due to the gas cap coming off. They were helpful as I was driving and checked everything when I brought my CX5 in. Thank you
The dealership is very nice and clean. The staff was friendly and accommodating. The SUV I bought is absolutely beautiful and I felt like I was given a fair deal. The salesperson was very helpful and patient with us.
The staff was friendly and courteous. They said what they do and they do what they said. Nice atmosphere and clean waiting area. Thanks for the great service!
Very clean, excellent customer service and all employees are kind and courteous. Oil change was done with care and was quick and easy! We will be happy to return
Very courteous and accomodating. Vehicle was very clean when picked up because they ran it through the car wash. Good advice on future maintenance for the vehicle
Very courteous staff. I had my car serviced and the video they did was very in-depth in comparison to another dealership I have been to. They were honest with their pricing and there wasn’t a long wait. I will definitely be back.
The staff at Walser Polar Mazda is top notch! They are knowledgeable and friendly. I have even recommended family to this location and they go above and beyond.
Salesman was friendly and knowledgeable. The test drive of the vehicle went well. Except for my last name initially being incorrect on the credit application the overall buying experience was good.
Polar exceeded all my expectations! Johanna, Zen and everyone else I met treated me like an old friend, but smoothly and capably delivered my beautiful new CX-30.
Very attentive and helpful. Spent additional time trying to fix an issue that ultimately was not fixable. Apparently the owners manual and description of the functions of the stereo system are not accurate.
Transparency throughout the dealership from beginning to end. Service department was excellent and love the results in the end with the technician point of view showing inspections of the service and the completion of the service work.
I was completely satisfied with the service to my vehicle, friendly and courteous as well. I will continue to bring my vehicle there for any service.
Walser Polar Mazda is a great place to have car service done. I have gone there for years and never had a disappointing experience. They are professional and friendly. The waiting area is comfortable, clean and attractive. My car still runs like new and it has over 100,000 miles on it. Give them a try.
They are efficient, courteous, and fully explained what they did and why.
If you can maintain this level of care you will be the number one Mazda dealer ever. Very satisfied
Working with everyone at Walser Polar Mazda is always a great experience. Great service. Knowledgeable sales staff. The video of all the nooks and crannies of my car from the service appointment was very cool.
Great service, as always! I have confidence in James Glomstadt. He is very knowledgeable over a wide range of issues. He is willing to make that extra effort to get to the bottom of problems.
The videos are incredible! I feel like I’m in an operating theater, after the fact. Tom Nelson does a thorough, professional job. Oil change and inspection done very promptly.
An incredible experience, excellent customer service, honesty, and professionalism. Bill helped me with the entire process in my Mazda CX-30 lease. Thank you Bill for being a great person. At the same time very happy to meet Bret a very kind and friendly General Mananger. Walzer Polar Mazda 100% Recommended.
Fast friendly and efficient! Everyone was very nice and my oil change and tuneup were done quickly! I am excited to come back to look at my next Mazda!!
Prompt and professional service! Tom always greets us with a smile and keeps us updated on the progress of service. Video of work completed is a nice addition.
Great service, love the new video feedback from the service department. Sent the video to some of my friends who are not car guys, and they loved it also. I think all dealers like Honda Toyota and Subaru should do this
Excellent, timely and professional service Got my car in for service promptly at the scheduled time and the video review they sent was impressive It takes a bit to impress me - and they did it Highly recommend
Great service, they always treat me like I matter! I appreciate that I'm always informed, the continuity of my service advisor is super great!
This is the fourth car we've purchased from this dealership in six years. We've had a great experience each time. This particular sale was excellent. Viann and Johanna were a great tag-team.
excellent experience as usual. great waiting area where I can work, and love the video that was sent with details on the sork to the car
I recently purchased a new Mazda CX-5 from Walser Polar Mazda and I must say the buying experience was quite positive. Walser's business model has one person take the customer through the entire sales process from initial test drive to closing the sale and predelivery. No handing the customer off to a sales manager or finance person. Furthermore, the sales person, Viann Kelly, was knowledgeable in all aspects of the sale and not at all pushy. All in all, a great experience and I will recommend Walser Polar Mazda to others.
Jim and Macy were excellent to work with. Smooth, easy transaction with limited trips to the dealership. I wouldn't hesitate to return to Walser Polar Mazda for my future vehicle needs.
Friendly employees and clean dealership. Keep you informed what is happening and how long it is going to take. Easy to make appointment and choice of time.
Cora was absolutely wonderful!! She promptly returned all my calls and text messages. She was so friendly, and made everything easy and such a smooth process. Stephen was very helpful to answer any further questions.
Friendly service advisor, great waiting area. All was very good. Only complaint was $30 cost to open glove box, remove and replace cabin filter. Maybe 2-3 minute job. I appreciate that you need to make a profit but had I declined they would have charged 0. My other vehicle is a Toyota and Maplewood Toyota doesn’t charge labor for that. Overall a great experience and video of inspection an unexpected bonus.
Jeremy helped my sister in her shopping for a new vehicle. I would recommend him to anyone. He did a great job! Thank you again!
Tim was great. Took extensive time to explain EVERYTHING to us and no pressure, even when we left for a few hours to check other dealers. Nothing compared with the deal we got there, but most of all, it was a pleasure dealing with Tim who explained all the differences between models, factory warranty vs. extended warranty and much more. Even after the sale, he practically insisted upon helping us get my son's phone Bluetooth synched with the car, so he could make hands-free calls safely. A really great guy and a credit to their dealerships. I couldn't ...
I had a wonderful buying experience at Walter Polar Mazda. My CX 30 is a great car and I would recommended it to anyone who wants a small SUV.
